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Find out more about our new Click & Collect service with our handy FAQ below. From what happens after you've placed an order, to which products are available to purchase through this service, you'll find the answers to the most frequently asked questions about Click & Collect. If there's any information not found in this guide, please reach out to our Customer Care team who will happily help as much as they can.
Click & Collect is a free-of-charge service that allows you to purchase products online from your local The Range to collect in-store, instead of ordering for delivery.
After completing your purchase through our website, store staff will proceed to pick your items, and you'll be informed by email and text message when they're ready to be collected.
A majority of The Range's products are available to be ordered for Click & Collect, with the following general exceptions:
You can see if an item is available for Click & Collect on the product page. We recommend selecting your store to ensure we show only Click & Collect availability in your desired location.
Currently, Click & Collect is only available in a select number of The Range stores across the UK and Republic of Ireland. We are planning to introduce the Click & Collect service to more of our stores in future.
This service is only being offered in the following stores:
To see whether Click & Collect is available in your store, you can find this information on the store page via our store locator.
We'll also show you which is the nearest store to you offering Click & Collect on the product page if you share with us your location using the store finder.
After you've completed your purchase online, you will receive a confirmation email followed by a text message and/or email telling you when your order is ready to be collected from your chosen store. Please do not head into the store until you have received these messages.
We offer same-day collection for Click & Collect orders placed within your chosen store's opening hours. Any orders placed after 7am Monday to Saturday or 4pm on Sunday will be available next day. If you place your order before or soon after a store has opened, you will be able to collect it the same day, but please bear in mind it may not be immediately available until after approximately 11am. Next-day collection is also not available for stores on public holidays such as Christmas Day and Easter Sunday. We recommend before placing your order that you check the chosen store's opening times in our store finder.
Each store that offers our Click & Collect service contains a Collection Point. There will be signs in-store that will help direct you to where it is. Once you arrive, please ask a member of staff for assistance.
To collect your Click & Collect order, you will need the order confirmation email or text message. Present the order confirmation email or text message ready for the staff member to identify, you will also be asked to confirm the customer surname. If you have purchased an age restriction item you will need to provide photo identification such as a Passport, National Proof of Age card or Driving licence to verify you are old enough to purchase the relevant item(s).
Once your order has been picked by the store, they will hold it for you to collect at your convenience for up to 7 days.
After 7 days have passed, and you have still not collected your items, we will automatically cancel your order and refund you the full value of your cancelled items. The funds will be paid back into your account within 3 to 5 working days.
If you choose to re-order the same products, you will unfortunately have to place another order from scratch.
You can cancel your order at any point up until it's been collected. If you wish to cancel your Click & Collect order, we recommend contacting our Customer care team as soon as possible.
Yes. You may return your Click & Collect items just like any other order, aside from exceptional circumstances, such as non-returnable items. We offer flexible return methods, including returning your order to an alternative store. For more information on returns, please view our Returns & Refunds page.
In the rare occasion in which your selected store is unable to collect all the items in the order, we will inform you of this as soon as possible and cancel the order entirely for a full refund.
